We do not sell your personal information. We never have, and we do not share it for cross-context behavioural advertising.
What we do with your information
When you ask us to check availability, your details go to two places: the internet provider you selected, so they can confirm what is available and set up service, and the tools we use to run the business, such as our web host. That is it. We do not pass your information to data brokers, marketing lists, or providers you did not choose.
Sharing your details with the provider you picked is what you asked us to do, and it is not a sale.
Your rights
Regardless of where you live, you can ask us to:
- Tell you what personal information we hold about you.
- Correct anything that is wrong.
- Delete it.
- Stop contacting you.
California residents have these rights under the CCPA and CPRA specifically, including the right to opt out of any sale or sharing. Because we do not sell or share, there is nothing to opt out of — but you can still make any of the requests above, and we will not treat you differently for asking.
How to make a request
Call 1-848-800-6610, Monday to Friday, 8am to 8pm HST, and tell us what you would like us to do.
We will verify who you are before acting, usually by confirming details of a request you previously submitted. You may use an authorised agent, in which case we will need proof they are acting for you. We aim to respond within 45 days, as the law requires.
One thing worth knowing
If you ask us to delete your information after we have already passed an order to a provider, that provider keeps its own records under its own policy. We can only delete what is ours. Contact the provider directly for theirs.
More detail
Our Privacy Policy sets out exactly what we collect, why, and how long we keep it.